“I SHOULD HAVE HIRED SOMEONE IN THAT ROLE 18 MONTHS AGO!”
Clients say that to me frequently. The conversation usually unfolds like this:
“We were way overloaded. I knew we needed help, but I was hesitant to add more overhead to our team operation. So, we pushed everyone to the limit, misfired a few times, got dismissed from a listing that we should have executed fairly easily, and then when our key support team member gave his notice, we hired more support and begged him to stay.”
So, if you had to do it over again, what would you do differently?
“I should have had more faith and hired someone before we were at 100% of capacity. Then we would have absorbed the work in a more effective manner, done a better job for the client, and generally thrived instead of suffering.”
Is it really a matter of faith?
“Well, I am a person of faith, and that would be part of my decision-making process. But as I think about it now, the decision to wait to hire someone until we absolutely had no choice was a poor choice in terms of time management.”
Why do you say that?
“Because I had to spend way more time on administrative tasks, and even resolving problems—both internally and externally—than I ever have before. Worst of all, I basically withdrew from my prospecting and presence-building activities. I could have capitalized on strong team performance rather than spending time apologizing for weak performance.”
Would it be fair to say that your new philosophy is that you must first create capacity and then fill it?
“Absolutely. I never want to go through that again.”
What’s your philosophy on building capacity?
Watch this clip from a hiring AMA session I conducted with One More Deal subscribers.
THE FUTURE IS NOW!
